Support for CARPET ONE

Troubleshooting

FAQs

How often should I wash or replace the Brush Roller?
It is recommended to clean the Brush Roller after each use, and replace it every six to eight months depending on how often you use it.
Can I use another brand's solution?
No. Doing so may cause damage to the appliance.
How long does it take for a cleaned carpet to dry?
It takes about 30 minutes when Dry Mode is on. (Data provided by the Tineco Laboratory)
How long is the power cord?
6.5 meters.
Can I use the appliance to vacuum relatively large debris such as cornflakes and pet food?

The carpet cleaner is designed to remove water-soluble stains, not debris.

Can the appliance clean itself?
No.
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