Support for FLOOR ONE SWITCH i6 STRETCH

Troubleshooting

FAQs

How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What is the difference between Floor One and other floor wash cleaners?
Tineco Floor One is  the  smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time. 
What kind of floors it can be used on?
The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
Do you have to vacuum an area first before using the Floor One?
There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously.
Can this be used for dry vacuuming? Can you just vacuum without using water?
The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.
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