Join our mailing list and enjoy 5% off your first order at Tineco
Join our mailing list and enjoy 5% off your first order at Tineco
Join our mailing list and enjoy 5% off your first order at Tineco
Join our mailing list and enjoy 5% off your first order at Tineco
Join our mailing list and enjoy 5% off your first order at Tineco
Support for PURE ONE Station 5

Troubleshooting

FAQs

How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How to switch the language of Clean Station?
Press the prompt button for 5s, and when you hear the voice means it is successed.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How is Tineco pronounced in English?

Tineco is pronounced “tin-co” in English

How to store the battery if not use the device for a long time?
 If not using the device for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃).
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